1. Find Property
Browse our listings and request viewings online. We coordinate with you for convenient showing dates.
2. Reference Checks
Submit your documents for quick digital reference checks. We guide you through every stage.
3. Protected Deposit
Pay the 5-week deposit, which is immediately registered in a government-backed tenancy deposit scheme.
Tenant Frequently Asked Questions
What documents do I need for referencing?
Typically, you need to provide proof of identity (passport/visa), proof of address (utility bill), employer references showing salary criteria (usually 2.5x annual rent), and previous landlord references.
How much deposit is required?
In the UK, deposits are capped at 5 weeks' rent for properties under £50,000 annual rent, and 6 weeks' rent for properties above that. All deposits are held in government-approved schemes (TDS/DPS).
Who handles maintenance emergencies?
For fully managed properties, One Property London provides a 24/7 emergency contact number. For tenant-sourcing-only properties, you will liaise directly with your landlord.
How do I report general maintenance?
General repairs should be reported via email with photo evidence. Our maintenance team will schedule contractors to attend during convenient business hours.